Frequently asked questions

At ZoomLab, a .cm domain name costs 7 000 FCFA per year for Cameroonian individuals and businesses, which is the official price set by ANTIC. Renewal costs the same: no hidden increase in year two.

Any individual or organisation, Cameroonian or foreign, living in Cameroon or abroad, can register a .cm under ANTIC's naming charter. The registrant agrees that the name and its content fall under Cameroonian law.

Individuals: a copy of your national ID card or passport. Companies: your trade register certificate (RCCM) or articles of association, plus the ID of the legal representative. Associations: the declaration receipt. We confirm the exact list when you order, and you can send everything by WhatsApp or email.

As soon as we receive your payment and documents, we submit the request to the registry. The name is usually live within 24 to 72 working hours; worldwide DNS propagation can then take a few more hours.

ANTIC (Cameroon's National Agency for Information and Communication Technologies) runs the .cm registry and only registers names through accredited registrars. Honowa Technologies, the company behind ZoomLab, is one of them: your name is officially registered in your own name, with no opaque middleman.

Yes. The domain is registered in the name of the registrant you choose (you or your company), not ZoomLab's or your web agency's. You can transfer it to another registrar at any time.

Yes. Send us the domain name: we prepare the transfer request, you approve it with your current registrar and the registrant stays the same. Your website and email keep working throughout.

We remind you several times by email and WhatsApp before the due date. After expiry, the domain is suspended (website and email go offline) and enters a recovery period during which it can still be renewed, with an extra fee towards the end. After that, it becomes available to anyone.

If your customers are in Cameroon, .cm is the best choice: it instantly shows you are a Cameroonian business, builds local trust, stays short and costs less. Many businesses register both to protect their brand.

It is space on a professional server that is always on and connected to the Internet, where your website files and email are stored. Server resources are shared between several customers, which keeps hosting affordable, while we take care of maintenance, security and updates.

It depends on your project. Start (25 000 FCFA/year) — Launch your first website: a showcase site, portfolio, blog or event page. Pro (30 000 FCFA/year) — The best value for SMEs and growing WordPress websites. Business (50 000 FCFA/year) — Built for teams: up to 100 professional email addresses on your own domain. You can upgrade to a bigger plan at any time.

cPanel is the world's most widely used hosting control panel. It lets you create email addresses, install WordPress in one click, and manage files, databases, backups and DNS without advanced technical skills. Developers will feel right at home.

Yes: every plan includes one domain name (for example a .cm), registered in your name and renewed with your hosting for as long as it stays active. You pay a single invoice per year.

Yes, it is included: 10, 20 or 100 addresses depending on your plan. Read them in webmail, on your phone (Gmail, Outlook, Mail app) or on your computer.

Yes, in one click from cPanel. All our plans support WordPress, WooCommerce, Joomla, PrestaShop, Laravel and most PHP/MySQL applications.

Yes, migration is free. We move your files, databases and email, then switch your domain over when it suits you, with no visible downtime for your visitors.

Yes, you can upgrade at any time: you only pay the pro-rata difference for the remaining period, and your website stays online.

By MTN Mobile Money, Orange Money, bank transfer or cash at our office. No international credit card needed. You receive an invoice and a receipt for every payment.

Yes. Every order comes with an invoice in the name of the person or company of your choice, with the details your accountant needs.

Choose your plan or domain name, then send your request through the form or WhatsApp. We confirm availability, the amount and payment instructions. Your service is activated as soon as payment is received.

No. The price you see is the price you pay every year: no teaser price that doubles in year two.

Hosting is refundable pro rata within the first 30 days if the service is not right for you. Domain names cannot be refunded once registered with the registry.

On WhatsApp, by email, by phone or through the contact form, in English or French. Critical incidents (website or email down) are handled 24/7.

Yes. An SSL certificate is included and installed automatically: the padlock shows in the browser, your forms are encrypted and Google favours secure websites.

Yes, regular automatic backups are made, and you can also create your own backups from cPanel at any time. We recommend keeping a copy on your side too.

Our servers are monitored around the clock and we target 99.9% availability. If an incident occurs, our team steps in immediately and keeps you informed.